MASI • Creative Research Collective

Complaints Book

To file your complaint, you can fill out the form below or download a version to print, which you should fill out, then scan and send to the email rurbina@centralrestaurante.com.pe

Business Name: TERMAIN S.A.C.

Tax Address: Jr. 2 de Mayo 253, Barranco, Lima, Peru

RUC Number: 20601448697

Download

IDENTIFICATION OF THE RESERVATION HOLDER

Names

Surnames

Date

Hour

Consumer Identification

Names

Surnames

Mobile Phone

Another Phone

Document Type

Document Number

Country

Address

Department

Zip Code

Minor

Names and Surnames of the Father, Mother or Guardian

Identification of the GOODS or service CONTRACTED

Type of Property

Description

DETAIL OF THE COMPLAINT OR CLAIM

Claim: dissatisfaction related to products and/or services.
Complaint: dissatisfaction not related to products and/or services, such as discomfort or discontent with customer service.

Claim or Complaint

Claim or complaint details

Order details (e.g., refund, apology letter, etc.).

In accordance with the provisions of the complaints book and the norms of the Consumer Protection and Defense Code, the virtual complaints book may be used by consumers to present their complaints and claims. The formulation of the claim does not prevent seeking other means of dispute resolution nor is it a requirement to file a complaint with INDECOPI. The supplier must respond to the complaint or claim within a period no longer than fifteen (15) business days, which is unextendable.

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